Returns Policy

Here at TheGardenshop.ie, we wish to ensure that all goods supplied meet the needs of our customers. Should you need to return an item(s) to us, please refer to  the terms and conditions outlined below.

 

FAULTY GOODS:

• If your goods are faulty your are entitled replacement or repair.
• All items (unless otherwise stated)  come with a 12 month warranty
• If you have a faulty item, please notify TheGardenShop.ie by email using our Contact Us page
• Provide us with the order #, the item and a brief description of the fault
• Customers can then opt to:
  • pay the shipping costs involved in returning the item(s) to our premises
  • or alternatively they can drop the goods to our depot (please check in advance that we have item in stock)

CHANGE OF MIND:

• Customers have 7 days form receiving their order to return the goods to us for a full refund of the cost of the item  (excluding the delivery fee)
• Please notify TheGardenshop.ie by email using our Contact Us page
• Provide us with the order #, the item and  detail your intention to return the product
• Customers can then opt to:
  • pay the shipping costs involved in returning the item(s) to our premises
  • or alternatively they can drop the goods to our depot
• Customers must return the goods where they are fit for resale and in its original and undamaged packaging.
• Refunds can only be paid on the same payment card or paypal account used to place the order.

 

CONDITIONS

• TheGardenshop.ie reserves the right to inspect all returned goods
• Your statutory rights are not affected